Gravit-e Blog

August 21, 2015

Measuring the ROI of Automation Software

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One of the first questions that comes up when assessing the value Business Process Automation (BPA) is whether the cost is worth it? Answering this question is a crucial step in convincing managers to implement BPA software and it's important to define how it can be measured before embarking on a project. 

Identify What Can Be Measured

Being able to quantify the impact of BPA software isn't always possible. Sometimes the relationship isn't as clear as 'I paid y and profited x'. In some cases, such as employees not having to stay late to complete a project or a reduction in human error, measuring ROI is not tangible. It is important to determine where ROI is tangible and focus measures on those processes.

Don't forget to include non fiscal benefits from BPA when assessing ROI, such as the ability to retain information, capture data, and apply analytics.

Demonstrating ROI Quickly

In order to demonstrate ROI quickly it is best to first go for the low hanging fruit. Identify processes that can easily be automated and produce a immediate returns on investment, such as email automation. This can help validate the decision to automate to all stakeholders. 

Calculate Time Saved

Add up the amount of time that certain tasks take, such as data entry, and multiply it by the employee's wage in order to calculate how much money has been saved through BPA. If you are adding a self-service portal be sure to measure the reduction in calls to customer service. If you previously spent a lot of time training staff to do tasks that are now automated include this training time in any ROI calculations.

Some time saving activities may not actually be quantifiable, such as customer service and mean time to resolution, but provide value by helping businesses avoid service interruptions. 

Measure Growth

In addition to demonstrating the financial savings of BPA software it is important to account for growth or expansion that has been made possible by BPA. Look for increases in sales that can attributed to automation or increased volume. In many cases automation leads to better business analytics that can improve marketing strategies, inventory management, and other business processes. 

In the end ROI may not be a direct dollar saving, but enable you to do more with less. This is especially important for growing companies, startups, and those with limited funding. For small businesses and startups automation will indeed result in savings by not having to hire as many people.

August 06, 2015

Benefits of Business Process Management Software

Business-process-management

Business process management (BPM) refers to the way in which the internal business functions of a company are organized. BPM software is all about improving the interactions between applications, employees, and customers to ensure information is shared accurately and efficiently. In today's competitive business world, companies can't afford to miss out on the benefits of automation and streamlining their business processes.

Not sure whether BPM software is necessary for your organization? Here are nine reasons why you should seriously consider a BPM software solution: 

Deeper Understanding- Building and selecting software for your organization will make you take an in-depth look at your business processes. Translating those processes into technology can help you streamline workflow and make changes where necessary.

Freeing-up Employee Time: Automating or semi-automating processes that are time consuming gives your employees more time to focus their energy on other tasks. This can increase job satisfaction by enabling your employees to focus on their unique strengths rather than redundant tasks. 

Accountability: Implementing BPM software makes it easier to assign and track tasks assigned to employees, monitor budgets, identify bottlenecks, and ensure deliverables are met. Software can be designed to notify employees about upcoming deadlines and going over budget. Such technology can minimize opportunities for fraud, errors, losses, and ensure all employees are aware of their duties.

Decreased Costs: Automating business processes can drastically reduce administrative costs by boosting productivity and decreasing time wasted. Additionally, BPM involves assigning and tracking corporate resources, which results in less waste and greater profit. 

Eradication of Data Entry Errors: Automating manual processes has the benefit of increasing consistency and drastically decreasing errors. 

Agility: Good BPM software can quickly be updated in response to increased demands or operational changes. 

Compliance: In cases where an organization must follow government rules and regulations business process management software makes it easier to comply by tracking obligations and clearly outlining processes. 

Increased Customer Satisfaction: BPM software increases customer satisfaction by speeding up business processes and decreasing errors. 

Scalability: Automated and semi-automated business processes scale much easier than manual processes and can be scaled without hiring additional staff. This is an important consideration for businesses looking at a high-growth trajectory or that are sensitive to economic fluctuations.

 

 

July 24, 2015

What Is Business Process Automation?

Business-process-automation

 

Business Process Automation (BPA) refers to the use of technology to automate activities and workflow. BPA involves implementing software applications to automate redundant, routine business tasks through initiation, execution, completion, and reporting to support better organizational workflow.

BPA gives businesses the opportunity to improve their processes in terms of time and quality. Through automation, errors associated with manual processes such as data entry are eliminated as is the time spent entering them. When BPA is applied to existing processes it typically can be implemented quite quickly with immediate ROI. In addition so saving time and money, BPA boosts productivity by allowing staff to focus their talents on more important areas.

BPA is focused on three core principles: orchestration, integration, and execution. Orchestration involves allowing organizations building systems that provide centralized management of their software and computing architecture. Integration involves combining applications to allow them to share information and reduce data entry. Automated execution aims to eliminate or drastically reduce the need for human involvement in specific business tasks.

Processes That Are Often Automated

BPA can applied to virtually any aspect of a business, but it is more common in some areas than others such as:

  • Document Management
  • Email Alerts
  • Client Management
  • Marketing
  • Customer Support
  • Administrative Tasks
  • Accounts Payable
  • HR Onboarding

The Difference Between BPA and BPM

Business Process Management (BPM) involves an evaluation of the overall methodology behind the business processes and workflows themselves. BPM is a more comprehensive approach concerned with improving efficiency, adapting to changing business needs, and clarifying job roles and responsibilities. BPA is often part of an overall BPM strategy, though its implementation often takes longer due to a more human-centric approach. 

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